Refund anorder or booking

Refunds go back to the buyer from your own Stripe account, and you can make them from Hiyaly without opening Stripe. Some refunds on paid bookings happen on their own.

Refund a shop order

1. Open the Earnings page.
2. Find the order and open its menu.
3. Choose Refund, then confirm.

The full amount goes back to the buyer. If it was a download, its link stops working.

From Hiyaly you can only refund a whole order. To refund part of one, or the rest of an order that's already part refunded, use your Stripe Dashboard. Refunds you make in Stripe show on Earnings too.

Refund a paid booking

On the Bookings page, open an upcoming paid booking's menu:

• Cancel and refund cancels the meeting, takes it off your calendar and gives the money back. The visitor gets an email saying so.
• Cancel without refund cancels the meeting and keeps the payment. You can still refund it later from Earnings or your Stripe Dashboard.

Refunding a booking from Earnings gives the money back, but it doesn't cancel the meeting.

Refunds that happen on their own

• The visitor cancels in time. If they cancel from their booking link before your cut-off, they're refunded in full. You set the cut-off under Settings › Earn › Calendar.
• The time was taken while they paid. If someone else booked the same time first, the visitor is refunded in full and asked to pick another time.

When it's your call

Sometimes a paid booking is cancelled and the money stays with you until you decide. This happens when you delete the booking's event in Google Calendar, or when the visitor declines the calendar invite after your cut-off.

The Bookings page then shows a notice. Choose Review to find the booking, and choose Refund from its menu if you want to give the money back. Otherwise, the payment stays yours.