Returns policy: Maple & Thread

We want you to love what you ordered. If you don't, you can return it within 30 days of it arriving for a refund or an exchange.

What can be returned
Items need to be unused, in the same condition you received it and with its tags still attached. Please include your order number or receipt.

What can't be returned
We can't accept returns of personalised or made-to-order items and gift cards, unless they arrive faulty.

How to return something
1. Get in touch at hello@maplethread.co with your order number and what you'd like to return.
2. We'll reply with the return address and any instructions.
3. Pack it carefully and send it back. We recommend a tracked service, as we can't refund items lost on the way to us.

Refunds
Once your return arrives and we've checked it, we'll refund you to your original payment method within 10 days. The original delivery charge isn't refunded. You pay the cost of sending the item back, unless it's faulty or we sent the wrong thing.

Faulty or wrong items
If something arrives damaged, faulty or isn't what you ordered, let us know within 30 days with a photo. We'll put it right at no cost to you, with a replacement or a full refund including delivery.

Your rights
This policy doesn't affect your legal rights. If you bought online, the Consumer Contracts Regulations give you 14 days from the day your order arrives to cancel for any reason, then another 14 days to send it back. We'll refund you, including standard delivery, within 14 days of getting the item back or proof you've sent it.

Questions? Contact us at hello@maplethread.co.

Returns within 30 days for a refund or exchange. Items must be unused and with tags. Not for personalised or made-to-order and gift cards.