Cancellation policy: Glow Skin Studio

We keep each appointment just for you, so we ask for at least 48 hours notice if you need to cancel or change it. That gives us time to offer the slot to someone else.

Deposits
A deposit of £20 is needed to confirm your appointment, and it comes off the final price. If you cancel or move your appointment with at least 48 hours notice, your deposit moves to the new date. With less notice, the deposit is kept.

Cancelling or changing your appointment
- Cancel or change your appointment at least 48 hours before it starts and there's no charge.
- With less than 48 hours notice, we charge 50% of the appointment price. Your deposit counts towards this.

No-shows
If you miss your appointment without letting us know, we charge the full price of the appointment. Your deposit counts towards this.

Running late
We'll hold your appointment for 15 minutes. After that, we may need to shorten your appointment so the next person isn't kept waiting, and the full price still applies. If we can't fit you in, it counts as a missed appointment.

How to cancel
Reply to your booking confirmation, use the link in it, or text 07700 900123.

Emergencies
Life happens. If you're ill or something urgent comes up, get in touch as soon as you can and we'll be fair about it.

By booking with us, you agree to this policy. Thank you for understanding.

Please give at least 48 hours notice to cancel or change your appointment. Late cancellations are charged 50% of the appointment price and no-shows the full price of the appointment. Your £20 deposit is kept for late cancellations and no-shows.